West Yorkshire Safety Barriers - Cancellation, Returns, and Refunds Policy

Please find below the details of our Cancellation, Returns, and Refunds Policy at West Yorkshire Safety Barriers LTD. This policy is to be read together with our terms and conditions and does not affect your statutory rights.

Order Cancellation:

To cancel an order:-

1. Contact us by Phone:
2. Call us at 0333 2249517 to check if the order can be cancelled before dispatch.
3. We will then confirm your cancellation request via email.

Refund Details for Order Cancellation:

Before Dispatch:

• A full refund will be provided if orders are cancelled prior to dispatch

After Dispatch:

• Full product refund within 14 calendar days however please note there may be deductions for delivery cost and/or collection fees.

Special Considerations:

• A manufacturing fee of up to 100% of the contract value may apply to bespoke orders, made-to-order, built-to-order, or customized products.

Goods Return Procedure:

Informing Us:

• Call us at 0333 2249517 to notify us by phone that you wish to return any goods.
• We will confirm by email that the return is being processed and provide instructions.

Returning Goods:

• Return unused, undamaged items in original packaging to the specified address in the returns email received from us.
• Check with our support team at 0333 2249517 for any queries regarding the return address. The manufacturers of our goods are based country wide therefore it is imperative goods are returned to the return address contain in the return confirmation email.
• Do not return items to our registered office address, returns cannot be accepted at this address and will be returned to sender.

Refund Process:

• Refunds are processed after return and inspection.
• Delivery and collection costs may apply if arranged by us.

Condition of Goods

• All goods being returned must be returned in the original packaging, unused and undamaged.
• No return can be processed following use or installation.

Cooling Off Period:

Consumer Rights:

• Return within 14 calendar days for any reason.
• Notify us phone as per the above returns procedure.
• Arrange and bear the cost of return transport.
• Refund upon satisfactory return inspection.

Exceptions:

• A manufacturing fee of 100% may apply to made-to-order, built-to-order, or customized products.

Damaged Goods:

Reporting Damage:

• It is your responsibility to check the condition of goods before signing the delivery note.
• No claims are accepted if a clean signature is obtained or if reported after 48 hours.
• You must notify us of damaged goods within 48 hours via email with photographic evidence.
• If necessary we will then arrange collection and replacement; no return fee if goods are confirmed damaged during delivery.

Faulty Goods:

• Notify us and the manufacturer within 14 calendar days via email.
• We will liaise with the manufacturer if necessary to arrange collection for faulty goods if notified within 14 days of delivery.
• Refund or replacement will be provided upon inspection.
• Claims for missing or incorrect items must be made within 48 hours.
• No returns accepted after use or installation, following use or installation customers should look to liaise directly with manufacturers as per our terms and conditions.

Late Claims:

• Claims not notified to us within 14 calendar days will be assumed to have been accepted by you and subsequent claim with be at our absolute discretion.
• Charges for non-faulty returns at our discretion.

For any inquiries or assistance, please contact us at support@westyorkshiresafteybarriers.co.uk or call 0333 2249517. Our aim is to provide a smooth and satisfactory experience with West Yorkshire Safety Barriers.